FAQ

Q

What are Grand Metal's products?

A

Grand Metal's mainly products include 200/300/400series stainless steel coils/ sheets/tiling trims/strips/circles with all different styles of etched, embossed, mirror polishing, brushed and PVD color coating etc.

 

Q

How can you ensure the quality of your product?

A

All products have to go through three checks in the whole manufacturing process, which include production, cutting and  packing.

Q

What is your delivery time and the supply ability?

A

The delivery time normally within 15~20 working day and we can supply about 15,000 tons every month.

Q

About the complaint, quality problem, after-sales service etc,how do you handle it?

A

We will have certain colleagues to follow our orders accordingly. Each order is equipped with professional after-sales service. If any claim happened, we will take our responsibility and compensate as per contract. To better serve our clients, we'll keep trace feedback of our products from clients and that's what makes us different from  other suppliers. We're customer care enterprise.

Q

What is the MOQ?

A

We don't have MOQ. We treat every order with heart. If you are scheduling to place a trial order, pls feel free to contact us and we can meet your requirements.

Q

Can you provide OEM or ODM service?

A

Yes, we have a strong developing team. The products can be made according to your request.

Q

How to clean and maintain its surface?

A

Use neutral cleanser and soft cotton cloth. Do not use acid cleanser and rough material.

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